FREQUENTLY ASKED QUESTIONS

What does “factory seconds” mean?

These suits didn’t meet our full quality standards. About 20% have minor zip faults or seam issues, while the rest are in great working condition.

Are these wetsuits still usable?

Yes. Most customers will receive a perfectly functional suit. Even those with minor faults can usually be repaired and make great spares or backup suits.

What faults might I expect?

Some suits may have zip issues or small seam tears (particularly around the neckline on the 2/2 Long Sleeve Spring model). These can be repaired locally if needed.

Can I return or exchange my Mongrel wetsuit?

No – all sales are final. These suits are sold as-is at cost price, with no returns or refunds.

What should I do if my suit needs repair?

JAM Wetsuits is available to help. A replacement zip is approx. $

Got additional Questions?

Don’t hesitate to send us a message

Customer Reviews

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J
Jodie

I knew when I purchased these were factory second but still wanted a suit. The suit works great and I love the grey accents. The zip on mine isnt faulty but i did notice water was coming in through the openings st thw wrist and ankle (not super noticeable) but still kept me warm. After my surf there was sand up my forearm and calves - so just be aware when purchasing.

Still a great suit and worth it - I’ll definitely purchase a wetsuit from here again.

T
Tiffany Bresnan
The best

Absolutely love this wetsuit. Kept me snug in the stiff offshore wind at Yallingup, so good

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